Posted on Google Julie DonleyTrustindex verifies that the original source of the review is Google. Jeremy and the entire team are excellent. I have had exceptional service each time I’ve gone there. They are an honest team and I trust that I’m in good hands. I highly recommend this business for your auto needs.Posted on Google Samuel RogersTrustindex verifies that the original source of the review is Google. Thank you so much Jeremy for getting me in and out for my state emissions on the very busy Easter Weekend!Posted on Google Christian FrancoTrustindex verifies that the original source of the review is Google. Best customer service in the area. Jeremy will help you with honesty. Felipe will make sure to get the job done right.Posted on Google Jacquelyn VolkerTrustindex verifies that the original source of the review is Google. I’m a regular. I look forward to getting the tires serviced or the oil changed because I know they will be kind and courteous and reasonable priced.Posted on Google Ainsley KeyserTrustindex verifies that the original source of the review is Google. Jeremy and the whole team at ECCC does all of our company’s vehicles as well as my personal vehicles and they always do an amazing job. They are always super honest and fair with pricing and always do fantastic work!Posted on Google Eric ByerTrustindex verifies that the original source of the review is Google. Always the best service center in the areaPosted on Google Bruce BiggsTrustindex verifies that the original source of the review is Google. Had another wonderful experience at ECCC in Ashburn Virginia. The entire staff are knowledgeable and technical ----- and have many years of experience. Today we were served by Jeremy who is customer service oriented and quick to resolve the issue at hand. That is why i have been coming here for over 20 years and will continue to do so. I often have recommended ECCC 2 friends and family.Posted on Google Rosa FTrustindex verifies that the original source of the review is Google. [Updated Review] After posting my original review, Alex immediately reached out to me and made a genuine effort to address the issue — which I truly appreciated. Not only did he take the time to listen, but he also went above and beyond to accommodate me and ensure I had a good experience moving forward. He made sure the work was done properly and followed up proactively to ensure I was satisfied. That kind of effort restored a lot of the trust I’ve built with this shop over the years, and it reminded me why I’ve continued to come here. I’m updating my review to reflect that positive experience. —————————————————————————— I’ve been bringing my cars here for over five years, and during that time, I’ve always appreciated the great service, friendly staff, and flexibility—especially when it came to last-minute appointments and rides when needed. That consistency is what kept me coming back with multiple vehicles over the years. However, I’ve noticed a concerning decline in service quality during my most recent visits. I brought my car in multiple times for the same issue: a noise while driving at a certain speed and another when steering to the right. The first time, I was told nothing could be found. The second time, I mentioned the issue again while getting my brakes done, but once again, they said they couldn’t replicate or hear it. Shortly after, I began experiencing shaking at 60 mph and brought the car back, now for the third time, mentioning all the ongoing issues again. This time, they had a mechanic test drive with me. Unfortunately, it felt like the test drive wasn’t taken seriously. Despite clearly explaining when and how the noise occurs, the mechanic didn’t drive at the speed I described, nor did he take the car on the highway where the shaking and noise were most noticeable. When I expressed concern, his response was dismissive, attributing the rough driving to the road surface rather than taking my observations into account. When I was called to pick up the car, I was told the tires were balanced and something was done with the brakes—but no clear explanation was provided. I specifically asked whether all the issues I brought up were addressed, and the response was vague and unhelpful. When I pressed for more clarity, I felt like I was being a burden rather than a loyal customer trying to understand what was done to my car. The lack of communication and dismissive tone were frustrating. Unfortunately, the car is still shaking and both noises persist. At this point, I don’t feel confident continuing service here, which is disappointing given how highly I once thought of this shop. I’ve always recommended them in the past, but it’s hard to ignore the change in experience and service quality lately. Still a good shop, but clearly something has shifted. I hope they return to the attentive, communicative service that earned my loyalty for so many years.Posted on Google Don MuseTrustindex verifies that the original source of the review is Google. These guys are awesome! Over the course of a lifetime I've had my car in many different garages repair shops, etc. but for the last 15 years or so, I've been taking it to Ashburn service entire. These guys are always on point and I have complete confidence that all of my cars are being taken care of properly. On many occasions they will tell me things that need to be fixed but not for months down the road. Honest, fair and Competent. Simply the best in Loudoun County. These are my boys!!!Posted on Google NicoleTrustindex verifies that the original source of the review is Google. I cannot say enough wonderful things about this business. They do great work and have good prices. Customer service is top notch! Jeremy is honest and kind. He explains things and tells me what items I can wait on. If you are looking for someone who is trustworthy, this is your guy!
Our goal is to focus on customer service. It is the foundation of our business. Elite Car Care Centers employs a well-trained staff specializing in the sale and installation of passanger car, performance, light truck, or SUV tires. Custom wheels are available at Elite Car Care Centers. Special wheels and rims compliment any tire or customer vehicle. Take this opportunity to browse Elite Car Care Centers website or call us for personalized service.
As a family-owned business, you can be certain that our team will take the best care of your vehicle.
Established in 1992, Elite Car Care Center provides automotive service, tires, and wheels to Northern Virginia. We’re family-owned and operated, female-friendly, and ranked highest in customer service throughout the area! We have ASE-certified Master technicians and MICHELIN® certified tire technicians. Our managers are salaried – not commissioned employees – so you get an honest and trustworthy experience!
We’re a State and Emissions Inspection Facility, DEQ Certified Emissions Repair Facility, A/C Certified, and Hybrid-Certified in repair and training.
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WARNINGS: You will not find these at other independent or dealer shops.