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Testimonials

The following reviews are from real customers who filled out the Rate Our Service form after a visit. Come see us today, then share your own experience. We appreciate your interest in us and strive to do our best by you, every time.

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Review Factors

Please note that our categories are rated from 1-5 stars based on the following factors:

Our Store:

  • Appearance: Was the store overall clean and presentable?
  • Waiting Area: Was the waiting area clean and comfortable?
  • Testimonials in Ashburn, VA

  • Store Hours: Were the store hours convenient?

Our Employees:

  • Helpful: Was it easy to get help when you needed it?
  • Knowledgeable: Did our employees know what they were talking about?
  • Prompt and Courteous: Were our employees attentive?

Our Goods & Our Services:

  • Quality
  • Competitive Price

Testimonials

Testimonials in Ashburn, VA

Name: Baker Vanessa
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars

Comment:
"I almost never write reviews, but felt obligated to share my experience at this location. On the Tuesday before Thanksgiving I needed an oil change before taking a long trip to Arkansas to visit family. I arrived at ECCC near closing hoping for a miracle. Sure enough, they were able to fit me in. Both Leander and Michael went out of their way to make sure I didn’t get on the road without having a safe car. They checked air pressure and all. I will make this my permanent home for my car needs. Thanks again for your professionalism and kindness. 5 Stars from me!"


Testimonials in Ashburn, VA

Name: Dilafera
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars

Comment:
"I went few months ago to the ECCC Elden Street Service and Tire Center, to buy New Tire for my Automobile.When I arrived to the hoping customer service area, the entire store associate received me with a great warm greeting. That is very important and appreciated!.Next to that the store associate gave me very pertinent information regarding about all types of tire price, durability, warranty etc and finally I decided to buy 4 new tires. November 27/2017 one of the tire accidentally damaged, and I went to Eliden Street Tire Center to discuss about the warranty matter of the tire, then Mr EDWAED AFZAL, gave me very good information about how can I get the warranty.He helped me as friend as well as he provided a great customer service for me. And thank you very much!!!!!"


Testimonials in Ashburn, VA

Name: Claire
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars

Comment:
"I've been bringing my own vehicles for years. Today I brought my mother's car for a second opinion as the dealership had recommended $2K in repairs. George did a thorough check and found that no repairs were needed and there were no safety concerns. Great news, thank you!"


Testimonials in Ashburn, VA

Name: Michelle Paige
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars

Comment:
"Every time I come here I receive great customer service and the prices are great."


Testimonials in Ashburn, VA

Name: Edward Afzal
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"just wanted to say that I have use this shop for all of our company vehicles and my personal vehicles. one of the main reason I use this shop because of the Edward, and the fair price. Also he a no bullshit type of person. shout out to Alex who drove me back to work. these are people you can become friends with"

Testimonials in Ashburn, VA

Name: Bonnie Marsh
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"Sung made me feel comfortable and gave me several options to consider. He made recommendations for service needed now and suggestions for service that could wait. I appreciated his honesty, especially since this is the first time I have had my car serviced outside of the dealer since I bought it in 2005. Thank you, Bonnie"

Testimonials in Ashburn, VA

Name: Carol Roxbrough
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"I have been going to ECCC on Elden Street for many years now. They repeatedly give me reason to trust their service and care of my vehicle. It's extra important for me to trust the people who care for your vehicle as my knowledge is limited regarding car maintenance and repair. All of the employees at ECCC are always polite and take as much time as required to help me understand my options. Service on 9/1/17 particularly stood out for me as I needed my car fixed the Friday of Labor Day weekend. Edward assured that there would be no issue making that happen. He was correct!"

Testimonials in Ashburn, VA

Name: Craig Howerter
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"Leander was outstanding. I felt that his customer service was his top priority. His customer service was the best that I have ever seen! I witnessed his outstanding service to others on the phone and to other people in the waiting room. He is worth his weight in GOLD! The complementary coffee was great."

Testimonials in Ashburn, VA

Name: Jasmine Blaine
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"Fantastic environment. Even after a stressful day I enjoy coming in and talking to everyone!"

Testimonials in Ashburn, VA

Name: Abdi Abdi
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"The customer service here was great, and helped the transaction go smoothly. The employees knew everything they were talking about and made the explanations easy to understand."

Testimonials in Ashburn, VA

Name: Tim Fallon
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"This review is long overdue, but better late than never. In December of 2015, had them put four new Michelin tires on my MDX. Good price, the job was done right, and it didn't take very long for them to get it done. No complaints at all. Then, a couple of weeks ago, my wife got a flat on the Greenway, and barely got it to Claiborne Avenue. I put on the spare and she drove it to Ashburn Service & Tire Center. Despite it nearing their closing time, they inspected the tire for damage, were able to plug it, and returned the spare to it's under the car storage position. All for no charge. I cannot thank Mike enough for taking care of us when I know other shops would have said leave it overnight or bring it back tomorrow."

Testimonials in Ashburn, VA

Name: Alex
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"Dropped off my 98 jeep Cherokee which has had some problems and needed to be repaired. I've been working with Sung who was able to contact me right away and provided me a detailed explanation of what exactly needed to be done and how it would fix the issue. The service here was very professional and top notch. Sung would keep me updated with any additional issues they may have come across and made sure to let me know before starting on any additional repairs. Again great service and I will be sure to come to them again if my vehicle has any issues in the future."

Testimonials in Ashburn, VA

Name: OJ and George
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"I have spent considerable money to get my cars repaired at Centreville tire and auto. I have always been pleased with the advice and service I have received. OJ and the technician George do outstanding work and give me excellent advice. Just wanted to say thanks. All the employees have been good to me and I plan to return for all my car needs."

Testimonials in Ashburn, VA

Name: Charles Pankenier
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"Mike Stetler was very professional, prompt and easy to work with."

Testimonials in Ashburn, VA

Name: Hidayet Schwartz
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"Sung Kang helped me fix my car. He was very knowledgeable and very kind. He explained what was wrong with my car. I don't know much about cars so he had to explain it to me several times but he was very nice about it. He made me feel very comfortable with the decisions I made. He also arranged a shuttle from to take me home. It was the best customer service I have seen and I would highly recommend it. Ask for Sung!"

Testimonials in Ashburn, VA

Name: DeShon Carter
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"I would recommend ECCC Herdon to anyone and will most assuredly go back for future car service needs."

Testimonials in Ashburn, VA

Name: Bob Morris
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"We have been going to ECCC almost since their beginning. Year after year we have received excellent service by their mechanics and top customer service from the front desk managers. We completely trust them to do what is required to keep our cars running at their best without ever over-charging or recommending services that are not truly needed. Thanks, ECCC!"

Testimonials in Ashburn, VA

Name: DB Peace
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"Leander Poe provided stellar customer service. I came to the shop without an appointment close to closing time and he didnt hesitate to perform the oil change and new wiper blades. I will definitely become a regular."

Testimonials in Ashburn, VA

Name: Scott Davis
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"Mike Stetler Helped me out so much I WAS HAVEING A ROUGH DAY AND HE helped me out with my licence plate emissons and getting my car back on the road.. Cant say enough about him Thanks, Scott"

Testimonials in Ashburn, VA

Name: Aki & Jenn Damme
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"This was our second visit to ECCC, and we bought 4 new tires for our Camry. We have been looking for a new "home" for our vehicle repair, and THIS IS IT! The staff is courteous, professional and very knowledgeable. We have confidence in their recommendations and estimates. Excellent!"

Testimonials in Ashburn, VA

Name: TB
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"They are local, convenient, and quick. I like the warranty offered."

Testimonials in Ashburn, VA

Name: Rick Kaplar
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"Sung Kang was very helpful and attentive. Very accommodating about scheduling some follow-up service."

Testimonials in Ashburn, VA

Name: Joe Pecsi
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"I always come here for oil changes and regular maintenance. When I had issues with my tires I knew immediately where to go. Sung Kang helped me out and was incredibly friendly, informative, and quick. He also provided me with multiple options to make sure I got the best/safest deal. I will continue to bring my car here (and encourage others to do the same)."

Testimonials in Ashburn, VA

Name: Paul Streaker
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"I have been a long-time customer. I find the service to be excellent, and I find Ashburn Service Center to be extremely honest in their recommendations for service."

Testimonials in Ashburn, VA

Name: Mac
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"Service was friendly, professional, and timely."

Testimonials in Ashburn, VA

Name: Ed Allen
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"The service advisor and his manager were very helpful in pointing out what the problems were and also what was needed to be done to fix said problems. On this day the quote they gave was reduced because they were able to fix a problem without replacing parts. This repair shop is as honest as one can be."

Testimonials in Ashburn, VA

Name: Dennis S.
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars
Comment:
"I needed work done on my 2007 Saturn and found the staff to be very helpful,especially Mr. Leander Poe the service manager. I would recommend their services."

Testimonials in Ashburn, VA

Name: Zhong
Our Store: 5 stars

Comment:
"Goods quality and work velocity(efficient) are very important to you guys"


Testimonials in Ashburn, VA

Name: Vugar Shahtakhtinskiy
Our Store: 5 stars

Comment:
"Great service. Very satisfied. Leander was great explaining and answering all my questions. Thank you"


Testimonials in Ashburn, VA

Name: Christian Davis
Our Store: 5 stars

Comment:
"As a realtor, having a vehicle that is working and fully functional is key for business. Last night my battery wouldn't turn over and I was literally dead in the water without a car. After a referral and looking for quotes, not only did ECCC offer the most affordable price for a new battery and eletrical systems check, but their service oriented, client-first attitude was a wonderful part of my experience. I brought my car in at 7 am and literally was given it back and I missed no business whatsoever. I told everyone in my office at Keller Williams Fairfax Gateway about the steller service and told them, non-negotiable, to check this place out the next time their car has any issues! 10/10, will be a client for life!"


Testimonials in Ashburn, VA

Name: Trinity Sunshine
Our Store: 5 stars

Comment:
"I just really enjoy taking my car to be serviced here. Leander is very professional, and all the guys just make me feel right at home. Leander shows great attention to detail, and I have never walked out feeling that I paid more than I should have, or was sold a service that I didn't need. So far so good. I'll be back in 5000 miles!"


Testimonials in Ashburn, VA

Name: Kama Storie
Our Store: 5 stars

Comment:
"I came in to get a second opinion on a safety inspection. Leander was extremely helpful. He scheduled me to get the work done that is needed to pass the inspection. I felt very comfortable that he was honest and up front about what work was really needed."


Testimonials in Ashburn, VA

Name: Errin ODonnell
Our Store: 5 stars

Comment:
"I took my truck here after reading the reviews so decided to give it a try. I had to get my check engine light repaired to pass emissions. The shop that failed my truck wanted over $200 just for the diagnostic fee so I decided to get a second opinion. I took my truck here to ECCC and they fixed the issue and had the emissions done for LESS than the the other shop wanted to just look at it. Very courteous and clean. I have found a new shop and will recommend to others."


Testimonials in Ashburn, VA

Name: Chris Morrison
Our Store: 5 stars

Comment:
"Excellent service! Leander was extremely helpful and knowledgeable. I will be back."


Testimonials in Ashburn, VA

Name: Judy Moore
Our Store: 5 stars

Comment:
"(Yellow Honda S2000, 2004) 2 1st, I have a lot of respect for anyone that would work so hard on a 12 year old car. While it took a while, the results were much appreciated. The job was big, there were ups & downs which wasn't the shop fault; the only feed back was to store mgr about communication, which he corrected. Recently (7/8) I was there and Leander took care of everything. Very professional explained everything and is friendly & pleasant, and offers very good customer service. I have been going to Centreville for over 20 years and will continue giving them my business because of the integrity that the owner (Gary) has and instilled in all his shops and teams. Leander & the tech team are hard working people and like I said so helpful that I will continue to take all my vehicles there. Thank you SO-O-O-O much"


Testimonials in Ashburn, VA

Name: Karen McMahon
Our Store: 5 stars

Comment:
"The service was excellent, my car needed repairs and I had now way of getting home. Instead of having to stay there for 5 hours Mr. Poe drove me home. They fix my car and I felt that they did not try and take advantage of me. I had a problem the other day on July the 6th with my car engine light and Leander and Gustova were very help full in explaining what it could be and my options. I will always come here for any car problems I have in the future."


Testimonials in Ashburn, VA

Name: Stacy Holmes
Our Store: 5 stars

Comment:
"You guys were very helpful and addressed my concerns right away. Leander was great on today, and the gentleman who helped me on Wednesday was also very helpful. With a late model vehicle like my 2001 Ford Explorer, you are always afraid of being ripped-off. I truly feel confident that you guys were honest and giving me good advice on what my car needed. I will definitely use your services again."


Testimonials in Ashburn, VA

Name: Jim S
Our Store: 5 stars

Comment:
"We have been bringing our vehicles here for over 10 years. Staff always courteous. Working with Leander recently, who has always been professional and helpful."


Testimonials in Ashburn, VA

Name: Brian Morgen
Our Store: 5 stars

Comment:
"Leander was quite helpful and explained the recommended work. I will be coming back in July for some help on my Toyota for sure."


Testimonials in Ashburn, VA

Name: Dean S.
Our Store: 5 stars
Our Employees: 5 stars
Our Goods: 5 stars
Our Services: 5 stars

Comment:
"We have always been pleased with the attention, courtesy and honesty of dealing with Leonard Newton. He is certainly a valuable asset to your business. There is no one else that we would ever want to schedule auto service with. Leonard is a very kind and caring person...he always makes our service visits pleasant and enjoyable! Looking forward to our next visit at Ashburn Service & Tire Center."


Testimonials in Ashburn, VA

Name: George S.
Our Store: 5 stars

Comment:
"I have been using the Ashburn location for 20+ years and 8 cars. I consistently have come way satisfied with both the vehicle service and the customer service every time I visit. Leonard is by far the most friendly and helpful person I have experienced over the years as it relates to any service based company I have used for any type of work (home, financial, retail). I look forward to many more years . Thanks Leonard!"


Testimonials in Ashburn, VA

Name: Brian W.
Our Store: 5 stars

Comment:
"Leonard and the staff provide excellent service. I have always trusted their knowledge and guidance."


Testimonials in Ashburn, VA

Name: Nicole V.
Our Store: 5 stars

Comment:
"I have always been extremely happy with the service I have received at this location. The staff is always kind and courteous and willing to answer questions and explain services. Leonard has been especially helpful over the years. Love the shuttle service that is offered as well!"


We want to thank all our customers who have taken the time to let us know how we are doing. Through you, we know what we're doing right and continue to grow in our efforts to be the best auto repair shop around.

Contact Elite Car Care Centers about our Testimonials Contact Us About Our Testimonials

Tire Brands Ashburn VA, Centreville VA, Herndon VA
About Us Elite Car Care Centers is a pillar of the community. Elite Car Care Centers is a leader in offering name brand tires, wheels, auto repair services for customers located in and around the Herndon, Virginia area. Our goal is to focus on customer service. It is the foundation of our business. Elite Car Care Centers employs a well-trained staff specializing in the sale and installation of passenger car, performance, light truck, or SUV tires. Custom wheels are available at Elite Car Care Centers. Special wheels and rims compliment any tire or customer vehicle. Take this opportunity to browse Elite Car Care Centers website or call us for personalized service.