These two go hand in hand we think! In order to break the distrust that is rampant in the automotive repair industry, we are strong proponents of total and complete transparency! Anything we recommend, see, fix, notice or comment on; we will show you! We can walk you in the walk of the shop, send you photos or video or drive around with you until you hear or see what we do. There is literally no repair too big or small. We want you to know you are working with the best, most honest shop anywhere and the one way to truly prove that to you is complete transparency. We want your automotive repair experience to be easy, educational and ‘feel good.’ We know nobody likes putting money into their vehicles, but we want you to know that if you have to invest in them now, we are here to make sure your investment pays off and you are comfortable with your experience.
It is easy for dealers to continually get your business because they have the very first interaction with you and your vehicle and because of that they are not forced to be as competitive as we are with their pricing. We have to remain low and competitive to attract customers, so you are getting the best deal with us. We are constantly changing and adjusting our pricing to make sure we are bringing bottom dollar pricing for top quality service. You do not find that anywhere else! To top it off, we get most repairs done same day – you do not have to wait for hours on end and you do not need to leave your vehicle for an entire week. Inspections, oil changes and tire issues are typically done within the hour you are waiting for it.
There is a common misconception among automobile owners that dealers are more competent in vehicles than independent shops, but we are here to tell you that is far from the truth! Most of our technicians are in fact former dealer trained technicians and highly certified in all vehicle repair because they are all ASE-certified and approved and by working on all vehicles on a dialy basis, they get on the job training dealing with issues that are unique to some vehicles and largely common among all. Our managers are equally as skilled. All are ASE-certified Managers and most ASE-certified Master Technicians as well, but each has been in the field for many years and are also hand picked for customer service quality and knowledge. We also always hire our employees based on whether or not they would fit into our little family of stores, so if we feel comfortable welcoming them with open arms, we know our customers are in good care as well. Oh and we NEVER pay our Managers commission-based salaries.
We are so certain that our work is the best in the industry that we have backed it up with a double industry standard warranty of 24 months and 24,000 miles. It is also nationwide – if anything that we have done needs to be repaired under a warranty claim, our warranty covers it anywhere, anytime! You will just be directed to a local shop and we’ll contact you to follow up! The process is ridiculously easy and equals no fuss for our customers! We also offer roadside for local problems and we have similar warranties on most of our tires. If you buy a set of tires with us, we can replace one under warranty same day, same visit. If you need a repair in one of those tires or a rotation, it’s free and same day! You could walk in with a bad tire and out an hour later with a new one – its really that simple!
We have even heard it from our suppliers who typically tell all their friends and family to come to us to take advantage of this amazing tire package!! If you think in terms of package savings – you are ONLY paying for the tires and you get the rest FREE, FREE, FREE!
Been at Ashburn Service & Tire Center several times, always great at customer service, I consider them honest and upfront. Been to several other places in the past and this is the best so far, keep up the good work and thank you.
Great job of what is normally an easy item: changing headlight bulbs but which on the Prius requires removal of many things including the bumper. Recommend to us by a long-time customer friend and we would not hesitate to pass on a recommendation. Bad Toyota engineering, good Ashburn Service & Tire Center.
I have been going to Ashburn Service Center for years! I find the service to be professional and fair. Art, Leonard and the gang have always taken great care of me and my vehicles. Highly recommend trying them out! It is great to have a mechanic that you can count on!
Took my vehicle in for an oil change after driving cross country. Service was great and professional. Gave suggestions for next visit but due to financial situation will have to wait.
I was greeted and assured that the car issues would be taken care of efficiently. Everything plus a few other items(including an inspection I forgot was due)were suggested and handled.
Friendly, efficient and honest. I love these guys!
We have taken in our Highlander Hybrid several times to Elden Street Service Center now, and we have been very pleased with the service we have received. They have been up-front with the service that needs to take place, and they give us a preview of what to expect down the road (ex: I am going to need a 90k maintenance soon which will cost quite a bit so they warned me about it.). I like how they have reasonable expectations about how my older vehicle should be running, as opposed to the dealer who kept trying to re-make my old car into a brand-new car again with all sorts of unnecessary repairs. The staff is friendly and attentive. I have recommended them to friends.
Great customer service
As frustrating as it was for my car not to pass inspection, ESSC was genuine, professional, knowledgeable and after checking around, was reasonably priced for the work my car needed. I'd definitely go back.
After taking my car to several shops in the area I have finally found my auto repair and tire shop. Elden street service and tire has exceeded my expectations every visit. I have had three straight wonderful experiences with this shop and wont take my cars anywhere else. Work gets done on time at the agreed upon price, which always beats other shops and destroys the best estimates from dealers. If you are looking for a honest shop look no further. Ps the owner took time out of his day to drop me off at work while my car was being fixed. Where else are you going to get service like that!
For more information on the ECCC Difference, please contact us today
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